General Questions

Yes, for international flights. Domestic flights do not require a passport.

Your passport remains the best internationally-accepted evidence of your citizenship. It may be required for any number of financial or legal transactions abroad, and cannot be replaced if stolen while you are away, unlike a birth certificate or a drivers license.

You and your family need valid passports for travel to the Bahamas, including return travel back into the United States. Never assume otherwise. For more information on passports and Visa, please go to http://travel.state.gov or http://www.myoutislands.com.

Non US Citizens are also required to have a valid US Visa. We are NOT an ESTA approved carrier and do not accept ESTA.

All passenger information is required to be presented upon booking. Your exact name, gender, passport number, expiration date, citizenship, date of birth, passenger weight and contact information will be required. Please also provide a phone number that we may contact you in the Bahamas.

One bag and one personal item per person is recommended, not to exceed 40 TOTAL pounds per person. Because Air Unlimited’s planes are not equipped with additional carry-on storage space, you may only bring aboard one personal item, such as a laptop computer, briefcase, or purse, and said item must fit underneath your seat for takeoff and landing. Air Unlimited retains the right to refuse baggage based on best safety practice and aircraft loading capabilities.

Soft-Side or Duffle bags only. Bags are not to exceed 52 inches in overall dimension (length+width+height). We do allow soft sided bag coolers up to 28 quarts.

Yes, we are a pet friendly airline! If your pet(s) and baggage total over 40lbs you will be charged, $2.50 per pound for anything over your allotted 40 pounds of luggage. Since weight is something we have to take into consideration when planning each flight, please be mindful of your baggage weight when bringing a pet. Air Unlimited does not transport any live animals in our cargo area, therefore we have a strict limit of two pets on each flight and they must belong to the same owner or family. Unruly or hyper animals may not be permitted for safety of flight reasons. In some instances, your vet may prescribe a mild sedative for your pet to fly safely. Ultimately, your Captain has the final authority to reserve the right for pets to be boarded. The Captain also reserves the right to have the pet crated during flight if he feels it is necessary. In consideration of your fellow passengers, please ensure the cleanliness and good grooming of your pet so it does not become an issue for anyone on board the plane. When flying internationally (Bahamas), pet owners are required to provide official documents concerning vaccinations and proof of good health. For travel to the Commonwealth of the Bahamas, an import permit is required from the Ministry of Agriculture, Trade & Industry, and certain restrictions do apply. Please have all necessary documentation ready before your flight.

With a charter flight, the passenger is paying for the entire aircraft and includes positioning the aircraft at passenger preference for pickup. It also includes dead-head time and any wait times.

Air Unlimited offers free valet, secured, parking at our Orlando Sanford International Airport office/hangar.

Yes.

When canceling your reservation prior to 30 days from your scheduled departure, you will receive a flight voucher redeemable for up to 12 months with no penalty.

For cancellations made within 30 days of your scheduled departure date a cancellation fee of $75 will apply to each affected leg (per person), the remaining balance will be held as a credit on account for 12 months.

For cancelations made 48 hours or less before the flight, the ticket shall be forfeited.

Our loyalty program coupon book participants incur no change fees or cancellation fees as long as changes or cancellations are made more than 48 hours prior to scheduled departure.

Yes. Your ticket is assignable (one time only) to a spouse or other immediate family member up to 48 hours prior to original scheduled departure date at no additional charge. Tickets will not be eligible for reassignment if within 48 hours of the departure time.

No TSA lines or scans are necessary. However, Air Unlimited reserves the right to inspect and approve all baggage and/or carry-on items.

Air Unlimited does not provide Unaccompanied Minor (UM) service to and from international destinations. All minors traveling on Air Unlimited must be accompanied by an adult.

All passengers must arrive 40 minutes prior to flight departure time. Doors to aircraft close 20 minutes prior to flight time and will not be re-opened until arrival at destination.

All US passengers are required to provide a valid state issued I.D/Drivers License and passport.  A passport is also required for international (Bahamas) travel.  Non US Citizens are required to have a valid US Visa. We are NOT an ESTA approved carrier and do not accept ESTA.

You will clear Bahamian Customs and Immigration upon arrival into Bahamas. A departure tax directly to the Bahamian government in the amount of $36.00 CASH (US or Bahamian cash) is required when you depart the Bahamas is included in your ticket fare. Upon arrival back into the Orlando-Sanford International Airport, you will clear US customs and taxi (in the aircraft) back to our hangar.

Because Air Unlimited’s planes are not equipped with additional carry-on storage space, you may only bring aboard one personal item, such as a laptop computer, briefcase, or purse, and said item must fit underneath your seat for takeoff and landing. In compliance with FAA regulations, we must comply with mandatory restrictions of hazardous items. For a complete list of DOT hazardous materials (dangerous goods) and exceptions, please refer to the following DOT Regulations page.

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