Terms & Conditions

Check-In is Required
Check in is required at your departure location. If departing from Sanford; Morning check in begins at 7:00 AM and ends at 7:30 AM. All other departure times must check in one hour before your scheduled departure. If departing from the islands, please arrive one hour prior to your scheduled departure to complete check in. Doors close 20 minutes prior to scheduled departure. Regulations will not allow any flight to be delayed to wait on late passengers. Please note, in Marsh Harbour we arrive and depart from the Main Terminal at Leonard M. Thompson International Airport.

Ticket types:
Non-Refundable: Non-refundable tickets are not repayable or returnable in any circumstance due to cancellation or no show by the passenger. No changes permitted.
Flex Ticket: Ticket is fully refundable if cancellation is received more than 48 hours prior to scheduled departure. If cancellation is received within 48 hours a credit on account will be issued that is valid for one year. There is a $100 admin fee for cancellation no matter when the ticket is cancelled. Change fees apply to any ticket that is changed from it’s original date.

No Hazardous Materials (HAZMAT): Federal Law forbids the carriage of hazardous material aboard aircraft in your luggage or on your person. A violation can result in five years imprisonment and penalties of $250,000 or more (49 United States Code U.S.C. 5124). Hazardous materials include but are not limited to explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives, mercury or radioactive materials. Examples: compressed gas, fireworks, lighter fluid, oxygen bottles, radio-pharmaceuticals, paint, spray starch, tear gas and fire arms. There are special exceptions for small quantities of medicinal or toilet articles carried in your luggage and certain smoking materials carried on your person.

Passport & Visa
A valid passport is required for travel to the Bahamas, including return travel back into United States. Never assume otherwise. All US passengers are required to provide a valid state issued I.D/Drivers License and passport. Non US Citizens are required to have a passport and valid US Visa. We are NOT an ESTA approved carrier and do not accept ESTA. For more information on passports and Visas, please go to http://travel.state.gov or http://www.myoutislands.com.

Baggage Weight Limitation
Restrictions are as follows: Standard checked bags weighing a total of 30 lbs not to exceed 52 inches in overall dimension (length + width + height) and a personal item (laptop computer, purse, or travel pack) weighing a total of 10 lbs not to exceed 37 inches in overall dimension. Any excess baggage is subject to additional fees or may not be accepted. Air Unlimited will adhere to the total allotted weight limit of 40 lbs per passenger and will weigh all bags along with personal item at the time of check-in. It is advised to pack using light weight soft sided / duffel style bags only. Cooler bags are allowed, however hard sided coolers are not allowed. Passengers whose luggage weighs over their total allotted weight of 40 lbs will be charged $2.50 per lb and is subject to weight and space availability loaded only at the Captains discretion.

Pets
Air Unlimited is a pet friendly airline! We require you to call our office prior to purchasing your ticket, through our secure booking engine, to confirm no other pets are currently booked on the flight. Air Unlimited allows pets to fly free of charge if under 40 lbs. However, the pet weight will count against your luggage allowance. If your pet(s) and baggage total over 40lbs you will be charged, $2.50 per pound for anything over your allotted 40 pounds of luggage. The Captain reserves the right to have the pet crated during flight if he feels it is necessary. International travel requires all pet owners to provide official documents concerning vaccinations and proof of good health. The Commonwealth of the Bahamas also requires a permit issued from the Ministry of Agriculture, Trade & Industry and certain restrictions do apply. You must have all required paperwork and permits with you when traveling with your pet(s). The Captain has the final authority to reserve the right for pets to be loaded and may refuse pets for any safety of flight reasons.

Air Carriers and Aircraft
The flight will be performed by a FAA certified US 135 Air Carrier (Air Carrier) including but not limited to Air Unlimited. Flights may be operated on aircraft ranging from a 3 passenger light twin engine Aircraft to a 9 seat cabin-class twin. The Operator reserves the right to substitute the Air Carrier with a qualified 135 Air Carrier or to change the aircraft type or capacity and does not guarantee single plane or non-stop service. No refunds or compensation will be given for such substitutions or changes.

Events Beyond Our Control (force majeure)
Include meteorological or weather conditions; civil disturbances including war, embargoes or unsettled international conditions (real or threatened); acts of terror; labor disputes that involve or affect our service; government regulations or requirements; shortages of labor, fuel or facilities of Air Unlimited or others; or any fact not reasonably foreseen or predicted by Air Unlimited. When there's an event we can't control, we may have to cancel, divert or delay flights. If your ticket still has value, we'll refund the unused portion of the ticket in the form of a travel certificate, but beyond that we are not liable.

Passengers will be liable for any damage done to aircraft during their flights. This includes spilled drinks, stains on the interior, etc. The cost of repairs or cleaning will be charged to the passengers account.