Terms & Conditions
Check-In is Required
Check in is required at your departure location. If departing from Sanford; Morning check in begins at 7:00 AM and ends at 7:30 AM. All other departure times must check in one hour before your scheduled departure. If departing from the islands, please arrive one hour prior to your scheduled departure to complete check in. Doors close 20 minutes prior to scheduled departure. Regulations will not allow any flight to be delayed to wait on late passengers. Please note, in Marsh Harbour we arrive and depart from the Main Terminal at Leonard M. Thompson International Airport.
Ticket types
Non-Refundable: Non-refundable tickets are not repayable or returnable in any circumstance due to cancellation or no show by the passenger. No changes permitted. Not eligible for credit on account.
Flex Ticket: Ticket is refundable if cancellation is received more than 48 hours prior to scheduled departure. If cancellation is received within 48 hours a credit on account will be issued that is valid for one year from date of purchase. There is a $100 admin fee for cancellation no matter when the ticket is cancelled. Change fees apply to any ticket that is changed from it’s original date.
No Hazardous Materials (HAZMAT): Federal Law forbids the carriage of hazardous material aboard aircraft in your luggage or on your person. A violation can result in five years imprisonment and penalties of $250,000 or more (49 United States Code U.S.C. 5124). Hazardous materials include but are not limited to explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives, mercury or radioactive materials. Examples: compressed gas, fireworks, lighter fluid, oxygen bottles, radio-pharmaceuticals, paint, spray starch, tear gas and fire arms. There are special exceptions for small quantities of medicinal or toilet articles carried in your luggage and certain smoking materials carried on your person.
Passport & Visa
A valid passport is required for travel to the Bahamas, including return travel back into United States. Never assume otherwise. All US passengers are required to provide a valid state issued I.D/Drivers License and passport. Non US Citizens are required to have a passport and valid US Visa. For more information on passports and Visas, please go to http://travel.state.gov or http://www.myoutislands.com.
Baggage Weight LimitationRestrictions are as follows: Standard checked bags weighing a total of 30 lbs not to exceed 52 inches in overall dimension (length + width + height) and a personal item (laptop computer, purse, or travel pack) weighing a total of 10 lbs not to exceed 37 inches in overall dimension. Any excess baggage is subject to additional fees or may not be accepted. Air Unlimited will adhere to the total allotted weight limit of 40 lbs per passenger and will weigh all bags along with personal item at the time of check-in. It is advised to pack using light weight soft sided / duffel style bags only. Cooler bags are allowed, however hard sided coolers are not allowed. Passengers whose luggage weighs over their total allotted weight of 40 lbs will be charged $3.50 per lb and is subject to weight and space availability loaded only at the Captains discretion.
Pets
Air Unlimited is a pet friendly airline! A pet fee based on size, per pet, will be applied to your reservation. Any passenger travelling with a Pet must call our office before making their reservation to ensure there is room for the Pet onboard. We have a limit of two pets on each flight and they must belong to the same owner or family. If you do not call the office before creating your booking and another passenger with a pet is already booked on the flight, your booking is subject to cancellation or a date change. Air Unlimited does not transport any live animals in our cargo area. The Captain reserves the right to have the pet crated during flight if he feels it is necessary.
International travel requires all pet owners to provide official documents concerning vaccinations and proof of good health in both the Bahamas and the USA.
For the USA: Requirement changes for the USA are taking effect August 1st, 2024. Please review the new requirements here: https://www.cdc.gov/importation/dogs/rabies-free-low-risk-countries.html
For the Bahamas: The Commonwealth of the Bahamas also requires a permit issued from the Ministry of Agriculture, Trade & Industry and certain restrictions do apply. You must have all required paperwork and permits with you when traveling with your pet(s). For travel to the Commonwealth of the Bahamas, an import permit is required from the Ministry of Agriculture, Trade & Industry, and certain restrictions do apply. Please have all necessary documentation ready before your flight.
Air Carriers and Aircraft
The flight will be performed by a FAA certified US 135 Air Carrier (Air Carrier) including but not limited to Air Unlimited. Flights may be operated on aircraft ranging from a 3 passenger light twin engine Aircraft to a 9 seat cabin-class twin. The Operator reserves the right to substitute the Air Carrier with a qualified 135 Air Carrier or to change the aircraft type or capacity and does not guarantee single plane or non-stop service. No refunds or compensation will be given for such substitutions or changes.
Events Beyond Our Control (force majeure)
Include meteorological or weather conditions; civil disturbances including war, embargoes or unsettled international conditions (real or threatened); acts of terror; labor disputes that involve or affect our service; government regulations or requirements; shortages of labor, fuel or facilities of Air Unlimited or others; or any fact not reasonably foreseen or predicted by Air Unlimited. When there's an event we can't control, we may have to cancel, divert or delay flights. If your ticket still has value, we'll refund the unused portion of the ticket in the form of a travel certificate, but beyond that we are not liable.
Passengers will be liable for any damage done to aircraft during their flights. This includes spilled drinks, stains on the interior, etc. The cost of repairs or cleaning will be charged to the passengers account.